InsightJanuary 11, 2026

Bridging the Digital Divide: A Community-Centered Approach

Exploring how community-centered approaches to digital literacy can create lasting change and empower underserved populations.

Digital EquityCommunity EngagementEducation

Overview

The digital divide remains one of the most pressing equity issues of our time. As technology becomes central to education, employment, healthcare, and civic participation, individuals without reliable access and digital skills are increasingly left behind.

Understanding the Divide

The digital divide is not solely about access to devices or internet connectivity—it also includes the skills, confidence, and support needed to use technology effectively. True digital equity requires addressing all three components together.

Community-Centered Solutions

At Tech Goes Home, we have learned that the most effective digital literacy programs are designed with communities, not for them. A community-centered approach includes:

  • Listening first: Understanding the specific needs, goals, and contexts of learners.
  • Building on strengths: Recognizing the assets and knowledge community members already possess.
  • Creating relevance: Connecting digital skills to real-life priorities such as work, education, and daily tasks.
  • Providing support: Offering continued assistance beyond initial training.

The Path Forward

As educators and community leaders, we have a responsibility to ensure that everyone can participate fully in an increasingly digital society. Achieving this requires sustained investment, innovative approaches, and authentic partnerships with the communities we serve.

About the Author

MA

Mariette Ayala, Ph.D.

Topics

Digital EquityCommunity EngagementEducation

Continue the conversation

Have thoughts on this topic? I'd love to hear from you.

Connect on LinkedIn

Read more insights

Explore more thoughts on education, digital equity, and community empowerment.

View All Insights